Absolutely! We provide support for all of our software. Support is provided via a ticket system from My Account->Submit Ticket, where we aim to respond to all support tickets within 24 hours. As support is provided directly by the software developers, there's no one better placed to help with your queries. (Our office hours are from 2.30 to 12.30 GMT.)
Since we are offering non-tangible irrevocable, digital goods we issue refunds case by case basis only. The refund has to be processed within 10 days of the purchase order. Our sales and support will try to solve your issues and if you are not satisfied then we will refund issue. For more information please read our complete refund policy.
If you purchase an annual license, you'll have access to support and updates for 1 year. After that time if you'd like to continue to receive updates and access to support you can simply renew your license. If you choose not to renew your license, no problem, you can continue to use any software versions you've already downloaded forever. 
We currently complete all of our payments via PayPal. This allows for purchases either using a PayPal account or using credit / debit card.
Of course! You should contact our developers and confirm the possibility. Also, you have to pay for the additional features you need to develop.
We provide free support  for helping you to install, configure, and make small modifications to make the website app or software better suited to your needs. However, if you need to make making heavy customization, API integration, or link with third-party plugins, you need to request for paid support.
No. All our web applications and software services are licensed under the Proprietary license. Therefore, you may not, and you agree not to or enable others to, resell, redistribute, or copy our web applications and software. Please see our terms and conditions for more information.
We make our desktop software and web applications with extreme care and launch them only after thorough-repeated testing, so we strongly believe that our products will work without any issue. If you find any issue, you should open a support ticket and our support team will fix the problem as soon as possible.